FAQ's for Antalya Excursions

How will I book & pay ?
Payment can be done by all Credit Cards and Debit Cards. Simply click the " Book Online " button on the excursion page and fill in the forthcoming booking form duly. Once you approve your booking (s) you will be taken to the secure payment system of Yapi Kredi Bank ( Unicredit Bank's enterprise in Turkey ). As the whole payment procedure is carried out by the bank, we will not have your card details or access to them.

Will I get a Ticket ?
Of course, right away. Once your payment is approved by the bank the ticketing in our system will be initiated and a confirmation mail containing your ticket (s) will automatically be sent to your e-mail address.
Simply print out the attachment (s) to use as your ticket (s).
Please remember to check your junk & spam boxes, in case you do not see the confirmation mail in your inbox.

What should I do if I cannot print my online ticket ?
No problem. If you do not have printing facilities, make sure that you note down the "Ticket Number" displayed on the upper right of your voucher and send a text message to +90 553 259 2481 or an e-mail to [email protected]  quoting the ticket number and the fact that you will be travelling without a ticket.

What should I do if lose my ticket ?
No problem. If you lose your ticket, please act as explained in the preceding article.
If you do not have the number of your missing ticket, make sure your message includes some essential information to help us to locate your ticket in our system ( e.g. your name, accommodation and the name / date of the excursion )

Where and how do I get picked-up ?
Main Entrance of your hotel is the meeting point. You will be notified by an email, if the pick-up point
is other than your hotel's entrance. Our guide / driver will have your name on the list.
Do you pick-up from any hotels or some certain ones ?
We pick-up from all accommodations. We know all the hotels and apartments of the region. So do not worry, we will, surely, be there.

Are pick-up & drop-back services free for all resorts ?
All our excursions displayed on our website include free pick-up and drop-back service for all accommodations within below resorts:
* Belek
* Lara
* Kundu

For those staying out of these areas there will be an extra charge.

Should I notify you my room number after my arrival ?
Yes please. It does makes things much easier. Having your room number is highly essential for a smooth and problem-free pick-up service. It enables us to reach you through your hotel reception if you are not at the meeting point at the required time or to inform you when any pick-up issues or any changes appear regarding your excursions. Do not worry, there will be no marketing whatsoever. The same niceties apply to email addresses and mobile numbers too.

How do I notify you my room number ?
After your arrival in your accommodation, please send us an e-mail to [email protected]  or a text ( SMS, WhatsApp, Viber ) message to +90 553 259 2481 including your room and ticket number (s)
If you have multiple bookings through us, please make sure that you mention all your ticket numbers so that you will not have to do same procedure for each ticket again.

Will there be someone from your company to assist us ?
Our resort representatives will be at your service everyday from 06.30 am to 01.00 am
Please feel free to get in touch with us through e-mail to [email protected]  or call / SMS / WhatsApp / Viber  us at +90 553 259 2481 The inquiries made between 06.30 am and 01.00 am in local time will be answered immediately.

Do I need to confirm my booking after my arrival in Antalya ?
Not needed at all. The instant ticket you receive right after completing your booking signifies that your name is securely put down on the passenger list for the excursion and the date you have chosen. Thus no further confirmation is necessary.

Looking forward to meeting you in sunny Antalya.